Política de reembolso

Seller: MB Aromawest (trading as Royals Perfume), company code 305600354, VAT LT100013454019, J. Jasinskio g. 16B, LT-03163 Vilnius, Lithuania. E-mail: info@royalsperfume.com. Phone: +370 6555 4384.

1. Right of withdrawal – 14 days

As a consumer, you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day you (or a person indicated by you) received the goods.

2. Exception – perfumes, cosmetics and hygiene products

Under the Civil Code of the Republic of Lithuania, sealed goods which are not suitable for return for health-protection or hygiene reasons cannot be returned once their seal or protective packaging has been opened or damaged after delivery. This applies to perfumes, cosmetics, body-care and hair-care products.

Under the right of withdrawal we can therefore accept only unopened products in intact, original, sealed packaging. Opened, used or unsealed products are accepted back only if they are defective (see section 7).

3. How to return an item

  1. Within 14 days of receiving the goods, e-mail us at info@royalsperfume.com with your order number and the items you wish to return. You may also use the standard withdrawal form of the Lithuanian State Consumer Rights Protection Authority.
  2. We will confirm your request by e-mail within 2 business days and send you return instructions.
  3. Send the goods within 14 days of notifying us to: MB Aromawest, J. Jasinskio g. 16B, 10th floor (Business Centre "Victoria"), LT-03163 Vilnius, Lithuania, or bring them in person on business days between 9:00 and 18:00. Pack the items securely in their original packaging and include your order number.

4. Return shipping cost

  • Withdrawal (unopened goods, change of mind): the return shipping cost is paid by the customer. We do not provide prepaid return labels. We recommend using a tracked service, as the goods are your responsibility until we receive them.
  • Defective, damaged or wrong item: the return shipping cost is paid by MB Aromawest. We will send you a prepaid return label or reimburse the documented shipping cost.

5. Condition of returned goods

Returned goods must be unopened and unused, in their original sealed packaging, with labels and protective film intact, and with all accessories and any gift items included. If the value of the goods has decreased because of handling beyond what is necessary to establish their nature and characteristics, we may reduce the refund accordingly.

6. Refunds

We refund you within 14 calendar days from the day we receive the returned goods (or from the day you provide proof of having sent them, whichever is earlier), using the same payment method you used for the purchase. The refund includes the price of the goods and the cost of standard (cheapest) delivery; if you chose a more expensive delivery option, the difference is not refunded. We do not charge any restocking or other return fees.

7. Defective, damaged or wrong goods

If you received a defective, damaged or wrong product, please contact us at info@royalsperfume.com within 14 calendar days of receipt, including your order number and photos. After assessing the claim, at your choice we will either replace the item with an identical one (if available) or refund the full amount, including delivery costs. Your statutory warranty rights under Lithuanian law (2 years) are not affected.

8. Exchanges

We do not offer direct exchanges for change of mind – please return the item as described above and place a new order. Defective items are exchanged for an identical product where available.

9. Complaints and disputes

Complaints: info@royalsperfume.com. If we cannot resolve a dispute, you may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or use the EU online dispute resolution platform at ec.europa.eu/odr.